As part of an on-going service improvement effort, all member accounts in Secured Enterprise Cloud (SEC) environment are enrolled in AWS Enterprise Support as of May 1st, 2021. This additional service is offered at no cost to SEC member accounts.
Benefits: https://aws.amazon.com/premiumsupport/plans/enterprise/
How to submit ticket to AWS Enterprise Support :
- Submit an Enterprise Support ticket directly from your AWS Console
- Reference - Case severity cheat sheet from AWS
- Reference - What to include in your ticket with AWS
A separate communication has been sent to non SEC member account holders under IT Master Payer Account (MPA) on how to take advantage of this new service. Please click here to see this communication.
Option 1- Instructions for closing non SEC account:
- https://docs.aws.amazon.com/organizations/latest/userguide/orgs_manage_accounts_close.html
Option 2- Instructions for opening a new SEC account and self-manage your workload migration:
- Contact IT Customer Solutions Mangement for support and request a new SEC account consultation
- Submit a request to open a new SEC account
- Migrate data and redeploy services
- Close your non SEC account
Option 3 – Accept the additional cost of Enterprise Support, and work with IT to move your account from the current MPA to another MPA that is not in SEC.
- Email [email protected] for assistance
Option 4 - Instructions for moving your account to an unsecured and unsupported MPA:
- Submit request to IT Customer Solutions Mangement and request consultation for moving your account to an unsecured and unsupported MPA.
- Provide root credential of your existing account
- https://aws.amazon.com/premiumsupport/knowledge-center/organizations-move-accounts/